We take your privacy seriously and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the **UK General Data Protection Regulation (UK GDPR)** and the **Data Protection Act 2018**.

1. Data Controller

The data controller responsible for processing your personal data is:

Ib Trading ApS
Fabriksvej 9A, DK-4200 Slagelse, Denmark
Email: info@japebo.co.uk

2. Data We Collect

We collect and process personal data necessary for processing orders, managing customer accounts, and providing support.

2.1 Information We Collect

• Order & Account Information: Name, address, phone number, email.
• Customer Support: Any information you provide when contacting us.
• Newsletter Subscription: Email address.
• Reviews & Feedback: Name, rating, and optional comments.

2.2 Automatically Collected Data

When you visit our website, we collect certain technical information:

• IP address
• Browser type & version
• Operating system
• Referrer URL
• Time and date of access

This data is collected for security reasons and to improve website functionality.

3. Purpose of Data Processing

We process personal data for the following reasons:

• To process and deliver orders (Article 6(1)(b) UK GDPR)
• To manage customer accounts
• To provide customer service and support
• To send marketing emails (with consent)
• To improve our website and services

4. Data Sharing

We only share personal data with third parties when necessary:

• Shipping Providers: Royal Mail, DHL, and other logistics partners.
• Payment Processors: Klarna, PayPal, Stripe (no payment data is stored on our servers).
• Marketing & Analytics Services: Google Analytics, Facebook Ads.

All third parties comply with UK GDPR and process data securely.

5. Cookies & Tracking

We use cookies to improve user experience and analyze website traffic. More details can be found in our Cookie Policy.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access (Article 15 UK GDPR)
• Right to rectification (Article 16 UK GDPR)
• Right to erasure (“Right to be forgotten”) (Article 17 UK GDPR)
• Right to restrict processing (Article 18 UK GDPR)
• Right to data portability (Article 20 UK GDPR)
• Right to object to data processing (Article 21 UK GDPR)

To exercise these rights, contact us at info@japebo.co.uk.

7. Data Retention

We store personal data only as long as necessary for legal and business purposes. Customer account data is stored until deletion is requested.

8. Complaints & Supervisory Authority

If you believe your data protection rights have been violated, you can file a complaint with the UK’s Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Website: www.ico.org.uk

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.