Phonak Remote Control

Frequently Asked Questions

What is the Phonak RemoteControl?

The Phonak RemoteControl is a practical accessory that allows you to discreetly control your compatible Phonak hearing aids. It features three large buttons to adjust volume and switch programs—ideal for those who prefer a tactile remote rather than a mobile app.

How do I pair the RemoteControl with my Phonak hearing aids?

To pair your RemoteControl, press and hold the volume up button, switch on the remote while holding the button, and release it when the LED starts flashing blue. Then place your hearing aids into pairing mode. They will pair automatically within approx. 3 minutes.

How do I adjust the volume with the RemoteControl?

Press “+” to increase volume and “–” to lower it. These adjustments apply to both hearing aids simultaneously.

How do I change programs using the RemoteControl?

Press the middle button (program button) to cycle through the available programs in your hearing aids. You may hear a tone confirming each change.

What do the LED indicators mean?

• Flashing blue: Pairing mode
• Solid green (5 sec): Pairing successful
• Solid red (5 sec): Pairing failed
• Orange light: Low battery
• Solid green (3 sec) when powering on: Device is active and ready

What battery does the RemoteControl use?

The RemoteControl uses a CR2032 lithium button cell. To replace it: open the battery compartment, insert a new battery with the correct polarity, and close the compartment securely.

Can I reset the RemoteControl?

Yes. Press and hold both the volume up (+) and program buttons simultaneously for 10 seconds. The LED will turn solid green for 3 seconds to confirm the reset.

The RemoteControl isn’t working—what can I do?

• Check that it is switched on
• Replace the battery if needed
• Ensure proper pairing with your hearing aids
• Perform a reset if necessary
• If issues persist, consult your hearing care professional

Are there any safety precautions I should know about?

• Keep out of reach of children and pets
• Avoid moisture, heat, or storing near magnetic fields
• Remove the battery if unused for an extended period
• Do not use near medical implants without maintaining a safe distance (15 cm)