Phonak repairs: how to get your device serviced

If your Phonak wireless devices, chargers or hearing aid requires repair or technical inspection, you can send it directly to Phonak’s official UK service centre. All repairs are handled by certified Phonak technicians, ensuring that your device is properly serviced and covered under the international Phonak warranty, which is linked to the device’s serial number.

Where to send your Phonak device for repair (UK service centre)

You can ship your device to Phonak UK for service and technical inspection.

Repair address and contact details

Phonak UK
Sonova House
Lakeside Drive
Centre Park
Warrington, WA1 1RX
United Kingdom

Phone: +44 1925 623 600
Email: info@phonak.co.uk

Before sending your device

When preparing your shipment, please include the following information inside the package:

  • A clear description of the problem or issue with your device
  • Your return address
  • Your email address and phone number for communication

We strongly recommend that you send the parcel as a registered and insured shipment, so that it is covered during transport.

Warranty information

Phonak’s international warranty is tied to the serial number of your hearing aid and other devices. This means that, regardless of where the device was purchased, authorised Phonak service centres can process warranty repairs as long as the warranty period is still valid.

How to find your Phonak serial number

Wireless accessories and chargers

For wireless accessories and chargers, you will find the serial number printed on the device.

Hearing aids (BTE, RIC and rechargeable models)

Behind-the-ear models (BTE): Remove the battery door or open the battery compartment. The serial number is printed inside the battery compartment, usually on a small white or silver label.

Receiver-in-canal models (RIC): Open the battery door (for battery-operated models). Inside the compartment you will see a printed number.

Rechargeable models: The serial number is typically printed on the inner side of the body, sometimes near the charging contact.

Find the serial number in the myPhonak app

  1. Open the myPhonak app
  2. Go to Devices → Device Information
  3. The serial number is shown for each paired hearing aid

Serial number on the original packaging

If you still have the box or paperwork, the serial number will be printed there as well.

If you are unable to locate the serial number, you can contact us at info@japebo.co.uk, and we will guide you.